Privacy Policy

High Country Home (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through our website at [website URL] (the “Site”) and through our concierge services, how we use it, and the choices you have. 1. Information We Collect We may collect the following types of information:

Contact information: name, email address, phone number, mailing address.

Inquiry & intake details: property location, travel dates, household/group details, preferences (e.g., dietary needs, activity interests), and other information you provide through our contact form or intake questionnaire.

Property information: access instructions and property details, if you are a property owner or client engaging us for on-site services.

Payment information: billing details necessary to process invoices (we do not store full credit card numbers; payments are processed through [payment processor, e.g., Stripe/Square]).

Usage data: general information about how visitors use the Site, such as pages viewed and browser type, typically collected automatically through cookies or analytics tools.

2. How We Use Your Information

To respond to inquiries and provide requested information about our services.

To deliver concierge and coordination services, including communicating with you and any vendors involved.

To process payments and send invoices.

To improve our Site and services.

To send updates, confirmations, or occasional marketing communications (you may opt out at any time).

3. Cookies & Analytics Our Site may use cookies or similar tracking technologies to understand how visitors use the Site (e.g., through tools like Google Analytics). You can control cookies through your browser settings. Disabling cookies may affect some Site functionality.   4. How We Share Your Information We do not sell your personal information. We may share information with:

Third-party vendors we engage on your behalf (e.g., chefs, drivers, cleaners) — limited to what is needed to fulfill your request.

Service providers who support our operations (e.g., CRM platform, payment processor, email provider).

Legal authorities, if required to comply with a law, regulation, or valid legal process.

5. Data Storage & Security We store client and property information in a secure customer relationship management (CRM) system and take reasonable steps to protect your information from unauthorized access, use, or disclosure. No method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security. 6. Data Retention We retain client and inquiry information for as long as needed to provide services, maintain business records, and comply with legal or tax obligations. You may request that we delete your information, subject to any records we are required to keep. 7. Your Choices & Rights

You may request access to, correction of, or deletion of the personal information we hold about you by contacting us using the information below.

You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

Depending on your state of residence, you may have additional rights under applicable privacy laws (e.g., California residents under the CCPA/CPRA).

8. Children's Privacy Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it. 9. Changes to This Policy We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent changes. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.